Web-Based CRM – What’s it all about?

As companies move further into the 21st century with each passing year, firms in a variety of industries including HR, Telecommunications, Energy, Financial Management, Aerospace and Information Technology (IT) are seeking more efficient and effective solutions to managing customer relationships and client and customer service. As a result, many small, medium, and large companies are turning to the use of web-based Customer Relationship Management (CRM) systems to serve such needs as their firms grow and expand. Click here to read the full story