PeopleIn’s story of championing technological change
Implementing new technology into your recruitment business offers exciting opportunities for growth and continued innovation. So how can you ensure a smooth transformation process to start seeing results faster?
At our recent Tech at the Tower event in Sydney, we were joined by implementation experts nuuco, and 1218 Global as well as Nathan Hodges, Divisional CEO of Healthcare & Community at PeopleIN as they shared their experiences and actionable strategies, plus proven tips for navigating technology implementation.
Consolidating onto a unified platform
PeopleIn has three core divisions covering the industrial, professional and healthcare and community sectors.
Led by Hodges, PeopleIn recently went through a project to consolidate and move their healthcare recruitment operations onto a single unified system on the Salesforce platform. Recognising the need to support the business’s continued growth, this project allowed PeopleIn to “standardise procedure, so we can utilise resources across states”, explained Hodges.
“We want to retain a lot of the personal innovation and drive that a lot of our brands hold but we need to ensure we’re optimising efficiencies across the group”, Hodges continued.
One of the core benefits since moving on their single unified platform, is optimised efficiencies and reporting capabilities. PeopleIn has been able to be highly focused on its people, both internally and externally. According to Hodges, PeopleIn now has “more time to invest in our existing workforce in terms of upskilling, communication, candidate care, and other things of that nature. We have a more comprehensive service not just to clients but our recruiters, making sure they feel supported on their journey”.
Championing change
Implementing any new technology into your recruitment business can be complicated. Successful change management requires deep planning, thoughtful execution and continued refinement.
Ben Barnett, Founder & Lead Advisor at Nuuco encouraged recruitment leaders to clearly define their business objectives, understand the impact to internal people and roles as well as external clients and candidates. He stated, “Technology is the enabler for the business to change.” but it cannot replace the human element essential to a successful transformation.
For PeopleIn, this meant identifying people that are open to change and willing to explore how to advance the company towards its goals. “You need to champion the people that are drivers of change…people that are going to see the benefit of change, you’ve got to put these people front and centre”, Hodges emphasised.
Fostering a culture of innovation
One crucial component of a successful adoption is having comprehensive documentation, which ensures clarity and continuity as the system evolves or as people shift in the business. Deep documentation “improves success in a project”, said Simon Bishop, Lead Implementation Consultant at 1218.
Having great champions of change, detailed documentation and the adoption of Salesforce, a highly customisable and evolving platform, allows PeopleIn to implement its best practices effectively across all their offices. Bishop stated, “Salesforce is an evolving platform, it’s great because you can constantly evolve it, improve it and make it more efficient where a lot of other systems you don’t have that opportunity.”
Furthermore Barnett said, “Salesforce offers a culture of innovation.” and many customers don’t realise the power within the platform. Hodges aptly concluded, “systems improve performance but it doesn’t carry your performance”. Use technology while fostering a culture of innovation among your people to continuously improve so the business can meet its mission.
Interested in more insights from Tech at the Tower? Check out AI in Recruitment: Insights from Salesforce Leaders.