Miller Leith

Throughout their 12-year journey, Miller Leith explored several different CRM systems to find the best fit for their growing team. Initially, they partnered with a large CRM company. However, as a startup, they quickly realised that the provider’s focus on bigger accounts left their needs unmet. As they grew, they then transitioned to an industry known platform. ‘’This was a very basic product with no bells and whistles, and there was no prominent AI in the market at the time. It was simple and served us pretty well from a job flow perspective’’, said Sette. After a while, it was decided that there was a need for features which were crucial for improving efficiency, such as a smoother onboarding process and automated reporting systems, which up until now, had been manually downloaded each week.

After reassessing their options, Miller Leith ultimately decided on Bullhorn due to the need for quality. This decision was driven by Bullhorn’s proven ability to adapt to a fast-evolving landscape, including quickly incorporating new tech and innovations by either purchasing these add-ons or creating partnerships with relevant companies. “What drew us to Bullhorn was how easily it integrates with the platforms we use and how customisable it is,” Powell explained. Bullhorn continuously stood out for its flexibility, customisability, efficient job flow management, and capability to integrate new features allowing the Miller Leith team to handle internal customisations without wasting time reaching out to customer service or support for minor changes. Unlike previous platforms, which required lengthy customisation processes or external support, Bullhorn allows the team to handle customizations internally, making it a more flexible and responsive solution.

The implementation process was smooth and efficient. The initial setup and data transfer were well-managed, and was supported by a two-day in-person training session provided by Sue Braithwaite from Kyloe Partners, Bullhorn’s longest standing Systems Integrator Partner. After a previous failed implementation with another platform, Miller Leith approached this rollout cautiously. They felt the Bullhorn team delivered clear and transparent communication throughout the process. The support from both Bullhorn and Kyloe ensured any challenges were swiftly addressed, leading to a seamless transition.

Miller Leith’s short-term focus is on slow, sustainable growth, particularly in its HR consulting business, which has recently been integrated into Bullhorn. As the company expands its operations in Sydney, Melbourne, and the Gold Coast, Bullhorn will play a critical role in supporting that growth.

Looking ahead, Miller Leith expects 70% of its long-term growth to come from other states, with key focus areas being the Gold Coast and Sydney. They’ve also launched a tech and IT division, signalling new opportunities for the future.

Powell’s role as Continuous Improvement Manager will be central to ensuring that Bullhorn continues to drive efficiency and automation across the organisation. With an eye toward enterprise-wide improvements, Miller Leith remains committed to leveraging Bullhorn’s latest innovations to enhance business performance.